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Terms and Conditions

1.PAYMENT

Payment confirms your acceptance of the booking conditions. The named person on the booking confirmation accepts the booking conditions on behalf of all on the booking form.

2.CHEQUES

Should your cheque be presented at the bank and returned unpaid, a charge of £5 will be added to your account on each occasion.

3.BOOKING ALTERATIONS/LATE BOOKINGS

For holiday club bookings, alterations will only ever be made subject to availability and with a minimum of 7 full days notice before the day your child is due to attend. Musical Minds reserve the right to charge an administration fee of £5 for this service. 

4.CANCELLATIONS/REFUND POLICY

It is not Musical Minds policy to issue cash refunds for any cancellations. 

HOLIDAY CLUB CANCELLATIONS (including child sickness):

• We require at least 14 full days notice of cancellation before the day your child is due to attend to issue a 100% refund.
• We require at least 7 to 13 full days notice of cancellation before the day your child is due to attend to issue a 50% refund.
• If you cancel your sessions without giving us at least 7 full days notice before the day your child is due to attend, you will not receive any refund.

5.LOST PROPERTY

Please ensure that children do not bring valuable toys and belongings with them as we cannot be held responsible if they go missing. We cannot guarantee the return of lost property, but will endeavour to return items on request that we are able to identify. Parents will be required to pay the cost of postage. Musical Minds will keep lost property for a period of four weeks only. If it is left unclaimed after this period has expired, Musical Minds will distribute the lost property to local charities.

6.PHOTOGRAPHY

From time to time we take photographs at our venues which may be used for marketing and promotional purposes. If you would rather your child was not included in any photographs we must be informed in writing before commencement of your booking.

7.MEDICAL INFORMATION

If you book by telephone we will ask you for relevant medical information, allergies, additional needs and dietary restrictions regarding your child. If you book online the same information is requested at point of registering your child. If full information is not providedthis may result in that child being excluded from certain activities, or if it felt necessary, excluded from using Musical Minds. In such circumstances no refund or credit will be paidMusical Minds reserve the right to cancel a booking at any time where there has been a failure to provide full information about a child.

8.LATE FEES

Musical Minds reserve the right to charge a fee for late collection of any children. If a child/children is collected after the allocated collection time identified on booking, the parent/guardian will be subject to an immediate charge of £8.00 per child. An additional £8.00 will be charged for every half hour that passes, up until collection. If the parent/guardian is unable to pay the late fee at point of collection, it will automatically be added to the relevant account.

9.SAFEGUARDING

Musical Minds staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about abuse. In this event the relevant staff will follow the Safeguarding Children’s Policy.

10.RATIOS/AGE GROUPS

Musical Minds ratio of staff to children normally exceeds all statutory requirements. Musical Minds does not offerany higher staff ratio than 1:10, irrespective of any child’s additional needs unless arranged and agreed previously.

11.LIABILITY

Musical Minds does not accept liability for personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants.

12.INSURANCE

All children in our care are covered by our Public Liability Insurance

13.EXCLUSION

Musical Minds reserves the right to exclude or refuse any person without notice, if we consider that their presence compromises the good atmosphere of the club. Transport home will be the responsibility of the parent and no refund/credit will be available.

14.PROGRAMME CHANGES

Musical Minds reserves the right to amend its services and activity programme, content, times, dates and venue in the event of unsuitable weather conditions, failure of equipment, building faults and any other operational faults that may arise from time to time, without refund or compensation to the customer.

15.POLICIES AND PROCEDURES

Copies of Musical Minds policies and procedures are available at the activity venue or will be sent to parents on request.

16.ENFORCED VENUE CLOSURE

If any Musical Minds club is forced to close due to the compulsory closure of its premises by order of a competent authority (eg School, Local Authority, Environmental Health Etc), due to bad weather (egSnow, Ice, Flood etc), outbreak of a human infectious or contagious condition (eg Influenza, Meningitis), Industrial Action (teaching strike etc) or for any other reason, customers will still be liable for any fees due/paid, during the entire period of closure.

17.COMPLAINTS

Musical Minds is committed to providing high quality children’s holiday care. If you or your child were not entirely satisfied with the service we provided, then we would like to know about it any complaint should first be made to the Club Manager, who will complete a complaints report, and do everything possible to ensure the complaint is dealt with as quickly and effectively as possible. 

18.DATA PROTECTION

Musical Minds is committed to safeguarding your privacy;protecting the rights and freedoms of data subjects and safely and securely processing their data in accordance with all our legal obligations.